[secabeen]

One factor is the reputation/blacklist system. If you are harrassed on a bus, you don't have much recourse. Sure, you can complain to the metro police, but all they can do is take a report. On a shared ride like this, Uber/Lyft can increment the "harassment complaint" counter of all of the other riders with you. A regular harasser will quickly add up multiple complaints, and will be banned from the system.

Honestly, the biggest change brought by Uber, AirBNB, etc. is the reputation and recourse systems. They have brought a lot of accountability to systems that historically were low on them on both sides. The newly-found accountability allowed a lot of new entrants to these markets that weren't saddled with the high levels of process that had been used in the past to impose even a little accountability on these services.

[n_time]

These policies of "harassment complaint", reputation, and recourse systems seem to me a bit like "you will be safe from the unwashed masses".

Paid service apartheid?

[tomjen3]

That is exactly what it is. As a car driver I already get that benefit, but people who cannot afford their own car can now also get higher comfort. Meanwhile free riders get punished, which gives them an incentive to shape up, thus improving the entire system.

I realize that this is a problem for a very small number of people who really can't conform because they don't have access to showers, but how often are homeless people really riding busses, let alone uber (other than as a place to get warmth, or in being dumped in another state)?

[yazan94]

> These policies of "harassment complaint", reputation, and recourse systems seem to me a bit like "you will be safe from indecent people".

FTFY

[n_time]

My point was that these services are using technical terminology to soften and obscure the stratifying of spaces based on power/money. You've responded by softening the terminology again.

I see others pointing out in sub-threads that these services are better than buses because there are "no hobos, gangstas, creeps, drunkards or other people creating a nuisance for fellow travellers".

Should I break down those labels and across which lines they are dividing society? :)

[yazan94]

> Should I break down those labels and across which lines they are dividing society? :)

Are you implying that only 'lower-class' people are "hobos, gangstas, creeps, drunkards or other people creating a nuisance"? I ride public transit daily, and there is a non-trivial number of 'high-class' people that make riding the metro a pain (The subway is full, why are you pushing and shoving to get in if there is another subway coming in 60 seconds?)

There are probably people who wouldn't want to take public transit because of the list of people strictly because they deem themselves above or as better than the "hobos, gangstas, creeps, drunkards". With no evidence to back my claim, I would argue that the majority of people who would opt for Uber over public transit do so because of lower cost, convenience, and "other people creating a nuisance for fellow travellers"

[zaarn]

> If you are harrassed on a bus, you don't have much recourse. Sure, you can complain to the metro police, but all they can do is take a report.

Not my experience really. I've filed at least two successful reports of harassment with local police and one complaint against a bus driver at the responsible bus organization.