[jonknee]

If you expect someone to take your demand of payment seriously, you should do your best to make a serious request. Calling a customer service agent is almost the worst possible avenue, even an angry tweet could been more effective.

[H4CK3RM4N]

He asked customer support where to take his complaint, not to address his issue. They sent him to the pr email, if he was given the corporate contact he would have gone there.

[wpietri]

I have had stolen photos paid for based on only an email, so it seems pretty reasonable to me.