[stevenwoo]

Isn't the only way to attempt to fix this as a customer is to not be a customer? As a shareholder one could try to change things in other ways.

[stevenj]

I don't see how me simply stopping being a customer in itself would help them treat their employees better.

They wouldn't know why I stopped being a customer, unless I tell them.

Perhaps a better course of action would be to write a letter directly to Jeff.