[wils1245]

For me, their innovation was that they were the first online retailer that inspired rock solid confidence in their delivery. If I order something on Amazon, it’s at my door in two days. Every time. I don’t need to check my shipping status, and with their pricing model obscuring shipping costs, I don’t need to think about the practicalities of shipping at all.

As the article demonstrates, this luxury comes with a high social cost.

[hinfaits]

From about 100 packages, I've had a handful come past the "guaranteed date", one that was entirely wrong (someone else's items), and worst of all, one that was missing an item that took a huge argument with a CSR to get a refund over.

I wouldn't call them rock solid. Even if they were, it's not something that has to, or justifies, mistreating employees.