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by aidenn0
3132 days ago
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One place I worked we changed the scale from 1-5 to qualitative descriptors (I don't remember the exact words but something like "poor, average, good, great, perfect") and it significantly increased the information we got. Previously we almost never got any scores other than 1,4,5. Afterwards we started seeing more 2s and 3s. It seemed that people only needed one value for "bad" so putting "average" at 2 was very helpful. |
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