We didn't return because we didn't feel it was Zenni's fault. There was no defect with the glasses, they just didn't happen to fit my wife's face and couldn't be adjusted to.
I was just posting to point out an inherent flaw with the entire concept of online glasses ordering and one I have no solution to.
I'd love to imagine a future where they can 3D scan a face and produce bespoke frames.
The unconditional return warranty exists because fit & style are difficult online. Returns are included in the price you paid, it’s like insurance, not everyone needs it, but sometimes you do.
I was just posting to point out an inherent flaw with the entire concept of online glasses ordering and one I have no solution to.
I'd love to imagine a future where they can 3D scan a face and produce bespoke frames.