[synapse0]

Re: ovh - I've been a customer of dedicated servers for 5+years, and never needed to contact support. Last week I got another new dedicated which shipped with mismatched dimms (the motherboard warns about the problem) and contacted support. A few days goes by and I still have not received an answer, and now I'm scared! This server is not in production yet, but what if I urgently need support on a production server?

What has been your experience with ovh support?

[Veratyr]

They have different SLAs for certain issues: https://www.ovh.com/us/dedicated-servers/sla.xml

Does the server boot? If so, you should use http://docs.ovh.ca/en/guides-ovh-rescue.html#hardware-check which should flag it to them I believe.

If the server doesn't boot it should have been picked up by their monitoring systems (I believe this is "Level 1").

Have you tried calling them?

[nkkollaw]

I call them via phone and pick up right away, and they always have technicians on site.