[mpweiher]

Public transport broken in Berlin "all the time"? Where, how?

The appointment system for the Bürgerämter is a bit of a disaster, but you can go without an appointment, or get appointments further away, which you will have no problem getting to due to the great public transport system.

Have you lived outside of Germany at all?

[hans_mueller]

the Bürgerämter are an issue in all large German towns. Hamburg is a catastrophe and Munich is also maxing out its capacity since mass immigration.

[desitter]

I have lived in both cities (currently Munich, previously Hamburg), and I disagree with your description. The service has vastly improved over the last 10 years and recent interactions have been effective and fast. ‘Mass immigration’ has had no impact.