[kevinconroy]

+1 - having session recordings is a HUGE win to help track down hard-to-reproduce bugs. You can get the strangest bug reports, and by watching the session, as a dev, you can instantly translate it into the technical terms that the end user lacked and you can fix the problem.

It's also great for ad-hoc usability testing to see how people are using your features, where they slow down to read, what elements they try to click on but can't, and other UX improvements that you'd pay consultants six figures to put in a report for you.

[phkahler]

You guys are illustrating my point nicely. I have no doubt that session recording is very helpful in your debugging activity, and provides feedback for site design. The problem is that those capabilities are often used against the user as well. The people who enabled you to do that also enabled others to do bad things. The attack surface has been hugely increased in the name of convenience for developers. Remember, with the internet the whole world is on your doorstep and that doesn't consist of just developers trying to get their UX right.