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by corey_moncure
3146 days ago
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It's classic corporate bully tactics. Most people will let themselves be steamrolled and the corporation knows it. If one person (you) complains they will gladly refund because they know twenty others will not be able, know how, or care enough to pick the fight. It's the same strategy as "unexplained" charges appearing at random on people's phone and cable bills. Concede one battle, win twenty others. Massive fraud being perpetrated every day gets a pass because: 1) each individual fraudulent act is so small the cost of fighting it is greater than the insult perceived by most victims 2) arbitration clauses 3) monopoly 4) corruption (kickbacks &c) 5) delegation of customer service to automated answering systems; it's easier to bilk your fellow man when he's invisible to you Don't ever kid yourself, these policies are intentional and calculated, with malice aforethought. You can be certain spreadsheets and charts were created, examined and became the basis of an affirmative executive decision. |
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