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by jawilson2 3145 days ago
So, you call the pizza place and say "Do you deliver to X? No? Oh, but your other location does! Thanks!" Or, go to the company's website and figure it out.

People seem to expect Google to hold your hand at every single step along the way.

3 comments

Say you are on the west end of Springfield near the east end of Shelbyville. You don't know that area or what the surrounding towns are.

You Google "pizza Springfield." For a very literal ("stupid computer") search your results are all the pizza places on the east end of Springfield. There's no pizza in the west end of Springfield.

You waste your time calling all the pizza places on Springfield just to find out none deliver to your location.

Your results do not include all the pizza places on the east end of Shelbyville that do deliver to the west end of Springfield.

You go hungry.

This isn't an uncommon situation if you're outside of the downtown. In your example you're going to assume that every pizza restaurant near your location is a national chain that has locations in every town. Completely and totally unrealistic unless you are in a very densely packed suburbia - there is only one chain pizza restaurant within ~20 miles of my house but there's independent ones everywhere.

>People seem to expect Google to hold your hand at every single step along the way.

Google provides a useful service. So I shouldn't use it because...? Because why? it's more "manly" not to? Because search should be hard because that's the way nature intended? or... ?

What kind of logic is that? Following that logic nobody should use the web at all because it makes things easier. Or you shouldn't get delivery at all because it's convenient, you should just drive around aimlessly until you find pizza.

Are you kidding? Of course I'd rather have the service tell me directly what pizza places deliver to me. I'd need to call each one and ask individually? How on Earth is that a better service?
It's useful, therefore people use it. You're asking for people to accept a clear decrease in the utility of a service. Because ????