Their home delivery option still requires you to go in store, take the item(s) you want off the shelves, pay for it, take it over to the delivery counter and then negotiate with them on delivery availability.
You can't do it online or over the phone, and even in-store they won't tell you availability of slots or reserve you a slot while you go pick up the stuff.
Their customer service in this aspect is dreadful.
It's only marginally better than when they partnered with a local delivery company (Kings, at the Rhodes store) who were even worse - not delivering on the day I'd paid (extra) for, and then having the nerve to try and charge me for storage when I said they'd have to deliver it the next weekend.
You can't do it online or over the phone, and even in-store they won't tell you availability of slots or reserve you a slot while you go pick up the stuff.
Their customer service in this aspect is dreadful.
It's only marginally better than when they partnered with a local delivery company (Kings, at the Rhodes store) who were even worse - not delivering on the day I'd paid (extra) for, and then having the nerve to try and charge me for storage when I said they'd have to deliver it the next weekend.