[eldavido]

Come on dude, be nice.

All I'm saying is that, whenever people complain about Comcast, it's inevitably about some problem with either their network, or customer service.

Comcast is a huge, scaled organization that deals with "the public". They deal with people who don't pay. They follow up when bills get lost. They deal with people who forget to return their routers. They provide level-1 tech support for people who accidentally switch their modems off and call to complain. They handle shitty premises wiring problems induced by home DIYers who crimp RG-6 connectors with pliers. They handle support cases where people spill Coke on their routers and complain that it "stopped working".

All I'm saying is, it's just incredibly naive to look at the problem of an ISP as just "network operations". Like, we can build/operate a better network=profit. That's an incredibly naive view that neglects all the ancillary work of premises provisioning, bill/payment management, 24/7 customer support, pretty much the entire "customer" side of running a large-scale retail ISP.

I mean really, what is "community broadband"? Are we just going to magically assume that, because we aren't dealing with Comcast, all of this work will somehow magic itself away? I don't get it.