[noodle]

i came here to say basically the same thing. "no support staff" is not the same as using engineers as support staff.

i was expecting more of an article on a startup of 2 cofounders who are managing things themselves.

[parallax7d]

So was I. But technically "No Support Staff" means no one, on staff, doing any support. Thus the customers would have to use a stack exchange or some other type of self-sufficient system.

[j5eb6ach]

Because of its searchable Knowledge Base for customer self-help, we also chose to use Tender (the SaaS platform used by New Relic).