[x0ner]

I'd like to see OVH take a stronger stance on actioning abuse requests for hosts serving malware before hearing about some paid protection offering. For those not fortunate enough to deal with OVH, if you report abuse, your information and report often find their way directly to those committing the malicious actions - the "customer". This results in the actor simply removing their content to appease OVH and then continuing business as usual. In the face of clear evidence, OVH will often cite privacy issues for why they can't or won't take action. At this point, anytime I see their infrastructure in an investigation, I know it's a waste of time.

[ktta]

I feel that's the way it should be. Otherwise you run into the problems of a customer's service being taken down due to frivolous/malicious reasons.

Honestly, I wouldn't expect a hosting service of that scale to even respond to something like that unless it was a serious letter from law enforcement.

Often today we're stuck with guilty until proven innocent in online communities, ex - DMCA. So I think I like what they're doing.

And with cases where malware, etc is involved, it gets a lot more difficult to conclusively point out malice.

[tscs37]

I think this is one of the strongest pros for using OVH;

YOU get the abuse letters and as someone operating a internet service it is YOUR responsibility, legal and otherwise, to deal with them.

This means if the abuse letters are ignored, the next step is the legal one instead of having OVH deal with it. It's business between you and the hoster, not between you and OVH.

[x0ner]

Unfortunately, the legal process has not caught up with the speed in which malicious actors can conduct their attacks. In some cases, infrastructure is used for merely a few hours before swapping to something new. It's a constant game of wack-a-mole and without the provider's help, there's no way to stop it.