[sunpazed]

Nice work! Looks tempting... until you realise you need to integrate your service with a whole heap of other platforms. Or build scale. Classic Build vs Buy — are you building a core capability in your product, or are there more important things you should be focusing on?

[mihok]

Thanks for the feedback :) Our initial "core" has been surrounding the live chat, but our approach has been to build it into many separate pieces. This allows us to focus on what we think are the major integration points next. As well as ensure that the things that need to scale well, do, like our socket server.