[vacri]

My city has a large, world-class Children's Hospital, but the administration there is ridiculously political, and the doctors will change nothing to make things more efficient.

A colleague of mine had a son who needed to get seen there. They asked him to fax in the admissions forms. Who has a fax machine? He found somewhere and faxed them in, in a couple of jobs. Nope, can he fax them so they all come through in one continuous job. So he goes back and faxes them again. Nope, can he fax them so that the documents arrive in the right order? So he decides to go to a different children's hospital in the city.

I had a friend who worked in the QA dept of that hospital and tried to get processes improved. He said that any time you tried anything, the relevant head of department would say "If we make this change, children will die". Everyone around the table would know the lie for what it was, but the head of dept had the final say if it involved child health.

In short, faxes will still be going strong there for a while yet, and they're a big hospital. :)