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by jcrites 3157 days ago
That doesn't sound like something that should be happening. Perhaps there is an error in the email targeting logic. I'd be happy to help get it looked into and see if it can be fixed.

If you'd like to take me up on my offer, please file a support case in the usual way to report this issue; then ping me at my work email address from the email address associated with your account to let me know you've done that. Ideally, explain what you did here in the support case, and provide the full email headers of the email that you expected not to receive (or at minimum, subject line and date). That's what will likely be needed to pinpoint the account and the problem. I'll keep an eye on it and do my best to ensure it's driven to resolution with the right people. We should expect follow-up and further communication to occur via the support case. I'll preemptively ask for patience since certain issues can take a bit to investigate.