[idibidiart]

The only purchase I ever done on eBay was in 2002 for a PocketPC. It never came. I reported the seller. They said 22 others were scammed and PayPal, their partner in crime, said that they couldn't reveal the seller's personal detail unless by court order. That was the only UX data point I needed. Never used eBay again.

[jws]

What were you planning to do with the seller's personal information outside of the legal system?

[idibidiart]

Naively, alert his bank that he was stealing money from everyone and share the PayPal email with them. I wasn't aware at the time that I could take the matter to small claims court. PayPal offered no assistance as far as laying out what my options were. They were fine with it, it seemed. Zero on actual customer "care."