[addictedcs]

Interesting how we built a raw prototype about eight months ago (https://imgur.com/OIaQu7x), but it never took off (at least for the customer whom we've pitched). To add to other's comments, the visual search can be quite useful comparing to terms search specifically for non-native speakers and people who are not skilled in fashion terms (i.e., the name of the material, pattern). As for how accurate it is, this is indeed an existing problem. If you product set is significant (>10k products), then the visual search results can be entirely off the target, not surprised Ebay is dealing with the same problem.

[zepolen]

I didn't find that surprising since your blue bag results in the demo returned a bunch of bags that didn't look at all like the original.

[addictedcs]

The fuzziness was added on purpose in a way to recommend you products you may be interested in (not necessarily the exact match).

[zepolen]

You won't succeed in business if your response to feedback is defensive and you don't even try to get to know your target user.

Your reply should have been 'oh really, why is that?'.