[SmirkingRevenge]

I've only sent items back a couple of times (been using it over a year now).

They seem to be really, really smart (devious?!) with the pricing for the individual pieces. If you don't keep all 5 items, they charge you a $25 "stylist fee". The price difference is then not all that large in many cases to keep all 5 items, vs sending a couple back.

I'm sure they tune their algorithms so that items more likely to be kept are the pricier items, and items that you are most likely to send back are the cheaper ones. Or maybe they even vary the prices per customer, based on feedback and prior history, to increase the odds of a "full purchase". If they don't, they should.

Either way though, it saves me hours of shopping at malls or other stores, and usually does reasonably well with the styles and pricing. I like the service overall.