[ggiaco]

We use Intercom quite a lot at Siftery. What would you say are the top alternatives/substitutes if not what's listed?

Here's what we have for the "substitues" calculation: "When companies stop using Intercom, its most frequent substitutes are Drift (44.9% of the time), followed by Zendesk (9%), and by Zendesk Chat (Formerly Zopim) (7%)"

(Drift as the closest substitute closely matches my experience investigating options in this space; other products are more like partial or imperfect substitutes)

The alternatives ranked by NPS include Appcues, Chameleon, Clickhelp, Tawk.to, Olark, Freshdesk. Intercom is multi-faceted and difficult product to categorize, but all of those products are alternatives for some of its functionality.

Are there other products you think definitely belong here and were missed? Not trying to come off as defensive by the way, just trying to really understand where's the opportunity for improvement here.