[pommers]

Ordered a tub of ice cream using UberEats. ETA 45 minutes. after an hour and 15 minutes I start trying to contact someone because my driver was "3 minutes away" dropping off someone elses order first.

Call my driver and am unable to communicate clearly with them. Get handed over to the guy who's door he was at and have a quick chat because both of us are annoyed (him for having someone knocking on his door at 11pm, and me for no ice cream).

Call Uber support and they call the driver, then say he should be at my place in 5 minutes or so.

A couple of calls back to Uber and about 2 hours after I ordered it, I finally get my ice cream. At this point in time it is all liquid.

For Reference: Ordered around 10PM (Friday night from memory), located in Perth Western Australia

Call Uber again and they say they will refund me. Still haven't seen the refund...