[robjs]

I had this a couple of weeks ago -- order placed, waited over an hour and the order was then cancelled. They (UberEats) "couldn't find a driver". Spoke with their customer support, who offered me 50% off if I re-ordered, so we did... Again, after an hour, the order was cancelled again. Same deal.

The restaurant actually cooked the food twice - and the second time, I asked if I just could go down there and get the food - but apparently this isn't possible. Uber just use the excuse that their drivers are contractors - and they can't do anything.

I'd understand if this were the middle of nowhere, and on a Friday or some other busy time. But at 8PM on a Tuesday in San Francisco... Yeah. Probably they should sort this out.