[iam-TJ]

Your observation about the reply-to is an important flag.

I almost always instantly delete any email where I see the From: or Reply-To: has noreply@ or the email starts off with

"Please do not reply to this email it is sent from an account which is not monitored"

Unfortunately one of the big transgressors of this are banks and other major service-provider organisations where we have ongoing contract relationships.

My attitude is, if these people do not understand the fundamental purpose of email then, I don't want to deal with it.

In the snail-mail physical postal world - in most jurisdictions - there is a requirement that businesses identify themselves and provide a return or correspondence address.

Just because it's email doesn't obviate this requirement, and pointing to a web-site Contact-Us page is rarely very helpful since that loses context in so many ways.

[astura]

Banks can't be taking inquiries over email because it's not a secure way to communicate. They have to take inquiries through their own secure messaging systems.