The current wisdom is that if you leave yourself weak to disruptive innovation.
In the automotive world, everyone has a bet on self driving cars, for instance. Ford has Argo AI, GM has Cruise Automation.
For a contrast, look at Kodak. They pioneered the tech for digital camera sensors... and then did nothing with it, because they made money on film. Digital camera sensors killed film.
For what it's worth, Chase has quickly been becoming the most consumer-focused and technically-capable financial institution that I routinely interact with. They may have someone competent in the leadership over there, and I find acquisition of WePay another potential positive indicator of that.
In the automotive world, everyone has a bet on self driving cars, for instance. Ford has Argo AI, GM has Cruise Automation.
For a contrast, look at Kodak. They pioneered the tech for digital camera sensors... and then did nothing with it, because they made money on film. Digital camera sensors killed film.
If you want a longer discussion on this, The Innovator's Dilemma is highly recommended. Here's a short summary: https://www.youtube.com/watch?v=yUAtIQDllo8