Actually, they know their customer needs and wants. Their advertising and "in network" offers are brimming with all the appropriate wording and promises. They just don't provide good support or deal honestly so customers are rightfully are fed up, but most don't know there are any options.
If they were not local regional monopolies they'd be losing customers a lot faster than they are now.
The faster we can make cable companies "dumb pipes" the better off we will all be... except if you are a Cable company exec or shareholder.
BTW, if you are an HOA board member make sure you maximize your "door fees" when they come up for re-negotiation. "Door fees" are what a cable company pays the HOA for access to living units within the HOA. "Door fees" also prevent the HOA from letting any other Cable company have the same access for the term of the contract. Since you can't break the monopoly, you can at least lower the regular assessments for your HOA members with Cable company cash.
If they were not local regional monopolies they'd be losing customers a lot faster than they are now.
The faster we can make cable companies "dumb pipes" the better off we will all be... except if you are a Cable company exec or shareholder.
BTW, if you are an HOA board member make sure you maximize your "door fees" when they come up for re-negotiation. "Door fees" are what a cable company pays the HOA for access to living units within the HOA. "Door fees" also prevent the HOA from letting any other Cable company have the same access for the term of the contract. Since you can't break the monopoly, you can at least lower the regular assessments for your HOA members with Cable company cash.