[williw]

Amazon Logistics have lost my packages several times. I had to call them every time they use their own delivery service. I told them to use Google Maps, but was told they don't have a smartphone. Luckily their customer service rep was great, and either refunded or shipped replacements.

[dawnerd]

> but was told they don't have a smartphone

Every time they've delivered to me they've had their phone out with the Amazon app with directions and a button to mark delivered so someone was lying to you.

[skynetv2]

yes, same experience here. the only time my packages did not arrive on time / got delayed / refunded was on Amazon delivery service.