[CrossWired]

>> What's left out of the rebuttal is how Oracle (or really any vendor), often sells solutions to problems that customers don't have.

I interviewed at Microsoft for a field position and the Director I interviewed with basically said this in response to an answer I gave "We don't ask them what they need, we tell them what they need."

It just feels dirty coming from the guy they called to help with their technical problem. I'm there as Technical Consultant to solve your problem, not upsell you a different set of problems.

[kovacs]

To be fair the director in charge of my group said to me at the start "You should help the customer. If it's not an Oracle solution that's fine. We'll eventually sell them something, we're too big with too many products not to." So at least he had the right intention. I did see the friction surface with reps though because they don't have the same agenda :-)

[nunez]

If you’re a consultant, you are ALWAYS up selling products. Consulting is a sales business and nothing more.