[iaw]

Bought a book mentioned in another thread about understanding system failures.

If the conclusion blames an individual then 100% of the time the real problem is with the system that gave them that much power.

[vendiddy]

What's the book? Would like to add to my reading list :)

[iaw]

And here I thought I could avoid grabbing it from my shelf...

"The Field Guide to Understanding 'Human Error'" by Sidney Dekker.