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by viraj_shah 3186 days ago
The skill you're talking about is called listening. Listening with intent. Listening with the intent to understand, not just to formulate your response.

"We typically seek first to be understood. Most people do not listen with the intent to understand; they listen with the intent to reply. They're either speaking or preparing to speak. They're filtering everything through their own paradigms, reading their autobiography into other people's lives." - Stephen R. Covey