[kartickv]

That's wrong. A service model gives me leverage — I stop paying the rent whenever I want and return the washing machine. Maybe you have a different service model in mind, like a contract, in which case we'd naturally disagree, but I'm not talking about such a model.

Neither do I care about my flexibility to modify my washing machine. All I care is that it washes my clothes well.

BTW, what's "SOL"?

[TeMPOraL]

> That's wrong. A service model gives me leverage — I stop paying the rent whenever I want and return the washing machine.

It's more inconvenient to you not to be able to use a washing machine when you need it than it is for a service provider to have a random customer unable to pay them on time.

> BTW, what's "SOL"?

Shit Out of Luck.

[kartickv]

It seems that I didn't explain the model I have in mind: the washing machine would be installed in my house, and I pay them a monthly fee, which I can discontinue any time, at which point they'll come take away their washing machine.

In this model, I have the washing machine to use whenever I need it. If it breaks, or if I need a bigger capacity model, or I'm not happy with its performance, I can immediately switch to another supplier. Paying for the entire machine up front closes my options. They already have my money, so they can offer poor service and get away with it.