[adekok]

The main issue there is that Ikea isn't owning the installation process. They should be making sure that they know who's doing the work, when they're showing up, etc.

And then tracking that, so if one group of contractors has consistent problems, they can be fired.

[konschubert]

That's a problem in the logistics industry as a whole. Nobody owns anything and everybody has a subcontractor.

[jamaicahest]

We have a concept here in Denmark, which directly translated would be "total contractor", which is a person who manages all the different contractors, schedules when they show up and do their work, handles any problems that arise during the project, and all the billing goes through him, so you get a single invoice at the end. I imagine every country has a similar concept, I'm just not aware of the name in English.

[theptip]

In (US) English it's "general contractor".

https://en.wikipedia.org/wiki/General_contractor

[cptskippy]

That is what Home Depot did when my mom bought a kitchen from them. The kitchen designer managed the contractor through the whole process. It wasn't perfect but when problems arose she sorted it quickly.

[ghaff]

On the other hand, I had a bathroom project through Lowe’s and they did very little managing. The contractor did a mostly decent job but he was impossible to reach and had a positive aversion to communicating his plans.