[joshuamorton]

Odd, it took me a single phone call to get my 5X replaced when it started bootlooping. I called Google, and they replaced it well out of warranty after a 20 minute phonecall.

(disclosure I work at google but this was before I started)

[kuschku]

That may be fine if you get a warranty replacement, but even if you want to pay, getting a repair is basically horror.

This is now the second time we’ve had this odyssey with Google (the Nexus 7 2012 being the first case), and by now it’s obvious it’s not a problem with the OEM, but Google.