[ocdtrekkie]

The two biggest issues I come across regularly is icons people don't understand the meaning of, and the fact that the UI changes frequently. I've found a lot of the people I work with learn how to do things, and then expect them to remain that way. Moving a button over two inches or putting it in a menu will send people calling me to come back because they don't know how to do something.

I have a lot of people literally ask me to repeat a process several times so they can write each step in doing things like attaching a file or forwarding an email down on paper. So when a button gets renamed or moved or even just has an icon instead of text, it throws people.

[mirimir]

Thanks. I'll ask her about the icons issue. But she uses an Android phone, so enigmatic icons aren't unusual for her.

She does have that habit about writing each step, though. It frustrates me when I'm showing her how to do stuff. But it's not a new thing for her.