[MWinther]

With respect, I think a lot of reasoning individuals who are Apple customers like or are at least indifferent to the walled garden approach. Just as those saying that they get better reception from the iPhone 4, or saying nothing at all like or are at least indifferent to the antenna design.

It seems that many critics of the walled garden approach as well as the antenna design have a hard time realizing (or conveniently forget) that those not complaining loudly aren't necessarily mindless drones who buys anything with an Apple logo on it.

So in my mind, I'd say that there are huge amounts of intelligent, reasoning individuals who are using the iPhone 4 at the moment who like the phone as it is. So while I agree that they should have done more when it comes to telling the world they were on the case, even though I doubt it would have helped much, I think your image of how badly Apple treat their users is vastly exaggerated.