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by dotBen 5819 days ago
I think it's a no-brainer for b2b SaaS.

PagerDuty starts at $12/month. For a personal account that's a huge chasm for me to cross, but for business it feels like nothing. It's probably not even my money.

In business you're just not use to getting much for free, especially service - my bank charges me to write a check, my ISP charges me more to get business DSL to the office than home DSL, etc.

Maybe we're just resigned to that, but having a no free account policy just rides that waves and presumably increases profits (forces conversions to paid, ensures no loss-making free accounts)