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by cpr
3205 days ago
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Would there be any way to turn this into a Zendesk-like solution, using threads for each support inquiry, and assignments of some sort? We're happy Fastmail email users, and can almost live with email for support, and barely use any Zendesk features other than assignments, internal notes, and various views. But those three simple ZD features we do use are critical. |
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Answer: we've definitely talked about how it would be great as a lightweight client management system for a freelancer or consulting firm. We're definitely looking ahead to possible integrations, too!
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From myself - we talk a lot about "teams" with Topicbox, but it's really any group of poeple who share a common interest or responsibility. One market we've identified is homeowners' associations or "body corporates" as they're often called here in Australia. They have membership turnover as people buy and sell, and they have long running projects with a need to keep history. Finally, they consist of people who use different mail services, because unlike a business where everyone is on the same solution, a set of homeowners share nothing other than the locality in which they live. So a heterogeneous system like Topicbox with archivable topics and searchable history is ideal.