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by jsbernier
3206 days ago
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AirBnB has atrocious customer service. I once booked a $1,607 30-day reservation in NYC that ended up lacking internet, having a smelly mattress, wasn't the same room pictured in the listing, and a host that dismissed my concerns as "lies". After a day and a half of calling their customer service, AirBnB rejected my claim to a cancellation/refund. Then later they offered me a $100 exploding offer that expired in 24 hours. I ended up having to get the supervisor on the line (no easy task), and finally after 3 days I was able to get a refund. Was not worth the hassle, and I refuse to book long-term on AirBnB since this incident. Thank you for this post. I had written a draft of my AirBnB experience, but totally forgot to publish it. This article has reminded me how shitty that experience was, and that these companies need to be held accountable for their bullshit. https://medium.com/@jeremybernier/dont-try-to-live-off-airbn... |
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