[dxbydt]

Slack, Discord, Gitter, Microsoft Teams, and Atlassian Stride aren't just "chat rooms". They are essentially hosts for programmatic bots.

Imagine a newly hired developer posts a question on Stride about some feature-request/bug for a product. A chatbot smartly intercepts this question, posts a response linking to the precise jira ticket that addresses this feature request, when it was closed & who worked on it last. This exists. Imagine the savings in cost & time.

New developer posts a question - hey how should I implement this feature in xyz language ? Bot intercepts, posts a response connecting to the API docs of xyz, or better yet, posts a code snippet from stack overflow implementing the algo in xyz. Imagine how much $$$ that saves in onboarding & training costs. This exists too.

Maybe the Atlassian Stride chatbot will have more meangingful jira webhooks that the Slack chatbot won't.

This is really a next-gen NLP+AI play. Nobody cares about the actual chat per-se - Chat is just a QA platform, and superior QA bots indistinguishable from human are one of the primary goals of AI.

[benjlang]

Totally agree with you. We're integrating our ticketing system into chat apps (e.g. Slack) with a similar workflow as you described. http://askspoke.com/