[nucleardog]

I've got tickets open with their accounts team, relating to our AdWords usage where we were spending maybe $80k/mo with them, that have been open and unresponded to for two or three years now despite my following up on it several times initially.

In my experience the AdWords team themselves are generally pretty responsive and helpful, but anything they can't fix directly just goes into a blackhole of non-support. And it's not a case of "it's free", since we're spending a not-insignificant amount of money with the company.