A luxury phone people payed good money for. It's like if BMW was selling a car which could only make right turns (ok, not a perfect example, I be more pissed about the car, but bear with me). Obviously this car is defective, but BMW responds by saying, "It's ok, you can still make left turns, because three right turns is the same as a left turn. It's only a car."
I think people might be a tad bit outraged, less so about the problem, more so about the response. "it's just a car? You've been telling me in all your advertisements that it is the pinnacle of german engineering. If I wanted to deal with problems in the design and live with them, I would have gone with your much cheaper competitors."
Or like BMW selling a car with an extra hand operated lever and an extra foot pedal. And if you don't operate them correctly the car will barely move and maybe even stall...
Apple could have handled this much better saying it is a high-performance, tuned antenna. If you choose to operate it correctly you get superior performance; or you can ignore it and get the same performance as any other hidden antenna.
Honesty and openness is sometimes very nice not just as an ideal, but because it gives you the chance to be the first to shape perspectives like that. And that, asmithmd1, is some very nice spinning of the issue you did there.
Outright denial of something which is shown in several seemingly honest online videos was a bad move all around. It was socially equivalent to publicly calling some of their early adopting customers liars. Of course the public reacted badly to it and didn't let the matter drop.
I think people might be a tad bit outraged, less so about the problem, more so about the response. "it's just a car? You've been telling me in all your advertisements that it is the pinnacle of german engineering. If I wanted to deal with problems in the design and live with them, I would have gone with your much cheaper competitors."
However, we shall see what they say tomorrow.