[inovica]

Hi. I run SourceGuardian.com. Today I had exactly the same experience!! Whilst I was in the States for 5 weeks I tried to log in to my online banking and received the same message. I just presumed it was their security system recognising I was in the USA and therefore I decided to deal with it when home. Arrived back and made a call, but was told I needed to go to a brand. Went to a branch and they told me they could not help. Eventually I went to another branch and found a sympathetic business manager. Finally I talked with HSBC on the phone again but they say that I must do another call with them, despite me doing one already. My story is exactly the same although I'm just starting - already I have had payments denied and have been told that all funds have been frozen. Of course they're accepting deposits, I just can't take any money out!! Its a nightmare. Tomorrow I am going to see what I can do and who I can call to try to resolve this.