| if you use gmail, checkout boomerang for gmail. If a request is simple I usually complete it or reply saying I'll follow up with your tomorrow or complete it by Monday. With boomerang you can have the email return to email at a specific time. It's nice because clients can still email you and you can have them return to your inbox when you need to take action. You can setup custom times for things to return beyond what the default ones are. So I have a M, T, W, Th, F 7am setup so I can have work/tasks I need to work on return on the morning I need to reply or start them. Trello is good too, I use it as well. Sounds like you're looking for a way to manage your email. I also use the chrome snoozed tabs add on, you can do the same things with a tab, even an open email. So I use that to close my email for 2 hours at a time to minimize checking it too often/feeling overwhelmed. A ticket system sounds like overkill, and I can't see my clients using it, vs. just emailing me. A ticket is more for a SaaS or other application. |