[forkLding]

I think we're putting too much thought into making it natural via stuffing more data.

I would claim that game AI almost seems natural to some people even though some are basic FSMs but thats because they study the user and the experience first and add game design before creating the program. A lot of what people do now is create the AI program, feed data, train and then think about the user or not even think about the user and instead talk about recall or metrics etc.

[ehnto]

Game AI also has the benefit of knowing all possible constraints and configurations ahead of time, and having access to exact data carefully organised and labelled. A game character can only move in ways and to areas that the developers allow them to.

Human speech and language itself is significantly more nuanced and also evolving over time.

[forkLding]

I agree with that, however with customer support, the issue should be that you should know what customer support is before you create an AI for customer support.

I'm not suggesting fun general NLP-based AI but to make those constrained to a certain problem space better.

Edit: I noticed I didnt clarify this before but I meant AI as in chatbots that were mainly for customer support or inquiries etc.