[tedunangst]

They still probably lose out on some revenue until a replacement is in stock. Having a working lens is always better for business than getting reimbursed to buy a replacement lens. (That's the nature of the business, though.)

[hug]

LensRentals do all possible repairs internally, so I suspect that the downtime on an expensive lens like that is minimal if possible. Roger mentioned on the photography subreddit that the aperture replacement was a $200 part and 3 to 4 hours -- it only took so long because it was that tech's first time replacing that part.

https://www.reddit.com/r/photography/comments/6xg8a7/lens_re...

[nateroling]

He mentions in the article they rented out “thousands” of lenses. I’m guessing the few lenses they have to repair because of this is barely over their normal repair load.