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by minimaximus
3217 days ago
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I've been burned by booking.com's 'Free Cancellation' UI shenanigans a couple of times. In both instances I swear that I saw the free cancellation banner next to the room I'm reserving. Instantly after reservation, I receive an email saying 'non-refundable', or $400 fee for cancellation. The first time I thought I made a mistake, but when my wife saw the same thing... well, something fishy is going on. |
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Also, the cancellation was 1 month away from actual booking but they do not care. They just want to decieve (scam?) you and get your money.
Luckily, the bank sided with us. The dispute is a sure process as long as they value you as a customer.