[amag]

Oh, don't get me started on hotels.com. It's seems to be quite common for hotels.com to sell you the room with breakfast (in countries where breakfast typically is included) but when you get the confirmation, there's no mention of any breakfast and the booking code is for a room without breakfast. So when you arrive at the hotel and they say: "Nope, breakfast is not included" you have nothing to prove that you booked with breakfast, in fact, to the hotel your reservation is the very definition of a no-breakfast reservation.

This happened to me and we had to run through a lot of hoops to eventually get hotels.com to reimburse us. It helped that we had called them for parts of our reservation because all calls are recorded and the operator clearly stated that breakfast was included.

The same thing happened to my father who was a bit more alert and noted the missing breakfast from the confirmation. He then had to call them something like five times for a confirmation that actually said breakfast was included. Each time they sent him a new reservation but it wasn't until the last call it did say breakfast was included.