[mcrad]

> Is there a reason why they all seem to have the same blind spot?

I find that companies driven more by hubris and marketing's version of data science, are inherently opposed to boots-on-the-ground service operations. Is the company's valuation driven by its customers or by promises to investors? I don't Postmates but I suspect it's the later. It's almost as if the more you focus on the customer, the more you expose the weaknesses and assumptions built into a years-old sketch of a business plan. So the customer issues get swept under the rug.