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by actuallyalys
3221 days ago
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I think you're mostly right. After all, the most hated companies tend to be ones with poor customer service, not ones who do the most harm. I do think Google cultivating an image of being just a quirky group of nerds (rather than a profitable and influential company) contributed to them seeming benign, and their logo and slogan are part of that. |
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At Google, they avoid this by providing no customer service at all.